User Journey: Suite Both (Highest Tier Voice + Chat Bundle)
suite-both
Persona: pastor-admin
Touchpoint: /pricing, /onboard, /admin/[token]
Preconditions
- Large/well-funded church seeking premium all-in-one solution
- Needs maximum features: voice + chat + training + care + analytics
Steps
| # | Action | Expected Result |
|---|---|---|
| 1 | Navigate to /pricing | Pricing page loads. Channel toggle visible. |
| 2 | Select 'Both' channel | Page switches to Both/Bundle channel. Suite Both card shows $99.95/mo (highest price). Savings callout visible ('Saves $29.95/mo vs separate'). |
| 3 | Verify Suite Both savings calculation | Savings copy clearly states $29.95 saved (Suite Chat $59.95 + Pro Voice $69.95 = $129.90 separate). |
| 4 | Verify annual toggle hidden for bundle | When Both selected, annual/monthly toggle DISAPPEARS. Suite Both is monthly-only. |
| 5 | Verify NO trial messaging | Suite Both card does not show trial badge. Bundle charges immediately. |
| 6 | Click Get Started for Suite Both | Redirected to /onboard?plan=suite_both. Page reflects plan (price, features, setup time). |
| 7 | Complete Suite Both checkout | Payment succeeds. Redirected to /admin/[token]. |
| 8 | View Suite Both dashboard | Dashboard shows all 8+ tabs including Calls, Messages, Care, Training, Analytics, Settings, Agents, Upgrade. |
| 9 | Verify Training tab with sub-tabs | Training tab shows Documents, Website, FAQs. Full document upload/management enabled. |
| 10 | Verify multiple Care agents | Care section shows multiple agent cards (Main Agent, Prayer Agent, etc). Each agent has personality and escalation rules. |
| 11 | Verify Upgrade tab (top tier) | Upgrade tab is present but no upsell options shown (Suite is top plan). Shows 'You have the premium plan' or similar. |
| 12 | Check agent count limit | Suite tier shows highest agent count (4+ agents). Full access to all customization. |
Known Failure Modes
- Suite Both pricing not clearly positioned as 'best value' — loses premium positioning
- Trial messaging appears — confusion about immediate charge
- Dashboard feels incomplete or slow — doesn't justify premium price
- Training or Care features missing/broken — full Suite experience not delivered
- Agent limit too low — church feels restricted
References
- Playwright spec:
e2e/journeys/suite-both.spec.ts - Acceptance spec: knowledge/acceptance/suite-both.md
- Code files:
Notes
Tests Suite Both ($99.95/mo) premium bundle at top of product pyramid. Bundles charge immediately (no trial). Savings callout ($29.95/mo) positions as best value vs separate purchase. Dashboard must show all 8+ tabs, full Training capabilities, multiple Care agents, and top agent count. Suite is the 'full church solution' — everything must work flawlessly and feel premium.