User Journey: Starter Both (Voice + Chat Bundle)
starter-both
Persona: pastor-admin
Touchpoint: /pricing, /onboard, /admin/[token]
Preconditions
- Small church searching for affordable voice + chat solution
- Budget-conscious pastor wants all-in-one platform
Steps
| # | Action | Expected Result |
|---|---|---|
| 1 | Navigate to /pricing | Pricing page loads. Channel toggle visible. |
| 2 | Select 'Both' channel | Page switches to Both/Bundle channel. Starter Both card shows $49.95/mo. Savings callout visible ('Saves $4.95/mo vs separate'). |
| 3 | Verify bundle savings message | Copy clearly states savings vs buying chat + voice separately. Bundle positioning is clear. |
| 4 | Verify annual toggle disappears for Both channel | When Both selected, annual/monthly toggle DISAPPEARS. Bundle is monthly-only. |
| 5 | Verify NO trial messaging on bundle cards | Starter Both card does NOT show '14-day free trial'. Bundle charges immediately. |
| 6 | Click Get Started for Starter Both | Redirected to /onboard?plan=starter_both. Onboard reflects bundle plan. |
| 7 | Complete Starter Both checkout | Payment succeeds (test card). Redirected to /admin/[token]. |
| 8 | View Starter Both dashboard | Dashboard shows both Voice and Chat features. Calls tab present for voice. Messages tab present for chat. |
| 9 | Verify dashboard tab structure | Starter Both shows core tabs: Calls, Messages, Care, Analytics, Settings (5-6 tabs). Training tab NOT included in Starter. |
Known Failure Modes
- Annual toggle stays visible for Both — confuses pricing
- Trial messaging appears on bundle — false expectation
- Savings callout missing — loses value proposition
- Dashboard only shows chat OR voice, not both — customer feels shortchanged
References
- Playwright spec:
e2e/journeys/starter-both.spec.ts - Acceptance spec: knowledge/acceptance/starter-both.md
- Code files:
Notes
Tests Starter Both ($49.95/mo) bundle entry point. Bundles are 'charged immediately' (no trial). Annual toggle must disappear for Both channel. Savings callout ($4.95/mo) differentiates from buying chat + voice separately. Dashboard must show both Voice (Calls) and Chat (Messages) functionality. Starter tier excludes Training but includes core AI features.