Cancelled Subscription — Service Ends

  Property: ChurchWiseAI   Category: lifecycle Tier: all-tiers Persona: pastor-admin Touchpoint: /admin/[token]

Preconditions

• Active premium_churches row with plan (any plan), status=active
• Stripe subscription set to cancel_at_period_end=true OR customer.subscription.deleted webhook fired
• Logged in as church admin

Steps

#	Action	Expected Result
1	Visit Settings > Billing tab before period end	Dashboard shows 'Cancelling — ends [date]' banner. Current plan displayed with end date. 'Cancel Plan' link visible in billing section.
2	Check service availability during grace period	All features remain fully active: chatbot responds to visitor messages, voice agent answers calls, dashboard fully editable, all agents accessible.
3	Wait for billing period to end (or simulate webhook)	Stripe fires customer.subscription.deleted event. Webhook received and processed.
4	Check dashboard after period end	Dashboard enters read-only mode. Settings tab locked. 'Upgrade Plan' prompt visible. Previous plan shown as inactive.
5	Check chatbot after cancellation	Chatbot widget offline: 'This church's chatbot is currently unavailable. Upgrade to reactivate.' message shown to visitors.
6	Check voice agent after cancellation	Callers hear: 'This church's voice service is no longer active. Goodbye.' Line disconnects. No call handling.
7	Check email sequence	Cancellation confirmation email received immediately. Service ended email sent at period end. Win-back email sent within 24h.
8	Check data preservation	All past messages, visitor contacts, analytics data intact. No data loss. History visible in read-only dashboard.
9	Click 'Reactivate' or 'Upgrade' button	Redirected to /pricing. Can select new plan. Lands on Stripe checkout (no new trial period).
10	Complete reactivation payment	Subscription reactivated. Webhook fires. Dashboard returns to editable state. 'Welcome back' email sent.
11	Verify service resumes after reactivation	Chatbot responds. Voice agent answers. All features active with new plan entitlements.

Known Failure Modes

• Dashboard not locked after cancellation — read-only state not enforced
• Chatbot still responding after service end — circuit breaker failed
• Voice calls accepted after cancellation — agent not checking status
• Data lost after cancellation — permanent deletion (should only happen at founder request)
• Reactivation redirects to wrong page — checkout not triggered

References

• Playwright spec: e2e/delivers/acceptance/cancelled.spec.ts
• Acceptance spec: acceptance/cancelled.md
• Code files:
  • src/app/api/stripe/webhook/route.ts
  • src/app/api/cron/process-stripe-webhooks/route.ts
  • src/lib/lifecycle-emails.ts
  • src/app/admin/[token]/
  • src/app/api/chatbot/stream/route.ts
  • voice-agent-livekit/session.py

Notes

Applies to ALL tiers (chat, voice, bundle). Tests cancellation experience, grace period behavior, service cutoff, email sequence, dashboard lock, data preservation, and reactivation. No trial on reactivation — pays immediately. Full 30+ touchpoint spec in acceptance/cancelled.md.