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2 docs tagged with "support"

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Customer Operations Runbooks

Index of customer ops runbooks — onboarding, cancellation, refunds, support escalation, claim disputes, church data updates, voice number provisioning, and listing removal

Handle a Church Support Request

Triage and resolve inbound church support requests — classify by type (billing, access, bug, content), investigate with Supabase + Stripe + Vercel logs, and respond via Gmail