Knowledge > Process Flows
Process Flows
Detailed flow diagrams and logic descriptions for all customer-facing interactions, system-level processes, and agent-internal operations across the ChurchWiseAI platform.
Categories
Customer-Facing (8 flows)
| Flow | What it covers |
|---|---|
| Inbound Call | Voice call from ring to farewell |
| Chat Message | Chatbot message through the 16-step pipeline |
| Claim Flow | Church claiming their PewSearch listing |
| Checkout Flow | Stripe checkout from plan selection to activation |
| Onboarding | New church setup after first subscription |
| Church Search | Directory search and filtering |
| Illustration Browse | ITW content browsing and filtering |
| Contact Form | Pro Website contact form submission |
System (9 flows)
| Flow | What it covers |
|---|---|
| Webhook Processing | Stripe webhook lifecycle |
| Auth Flow | Supabase Auth login/signup/magic link |
| RAG Query | Content retrieval pipeline |
| Content Generation | Batch content via Claude CLI |
| Derive Pipeline | Knowledge→code derivation |
| Nightly GDrive Sync | Google Drive document sync |
| Daily Audit | WatchTower health check cron |
| Email Sending | Transactional email via Resend |
| Admin Dashboard Load | Admin dashboard data fetching |
Agent-Internal (4 flows)
| Flow | What it covers |
|---|---|
| Voice Turn Processing | Per-turn moderation and routing |
| Chatbot Agent Routing | Intent → agent assignment |
| Crisis Detection | Crisis keyword detection and handoff |
| Theological Lens Matching | Tradition-aware response tuning |
See Also
- Architecture Overview — system-level connections
- Products — per-product feature details
- Runbooks — operational procedures